Privacy & Cookie Policy

Last updated: July 25, 2026

This page details how ESHold Ltd (the "Company", "we", "us", or "our") collects, uses, and protects your personal data, as well as how we use cookies and similar tracking technologies on our website. We are committed to protecting your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and the UK Privacy and Electronic Communications Regulations (PECR).

Part 1: Privacy Policy

1. Data Controller Information

For the purposes of the UK GDPR, the Data Controller is:

  • Company Name: ESHold Ltd

  • Companies House Registration Number: 15909735

  • Registered Address: 46 Aldgate High Street, Suite 20, London, United Kingdom, EC3N 1AL

  • Contact Email: board@esholdgroup.com

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: Name, billing address, delivery address, email address, and phone number.

  • Transaction Data: Details about payments to and from you and other details of products/services you have purchased from us.

  • Technical & Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and how you use our Site (collected via cookies and analytics).

3. Lawful Basis and Purposes of Processing

Under the UK GDPR, we must have a valid legal basis to collect and use your personal data. We typically process your data under the following lawful bases:

  • Performance of a Contract: To process your orders, deliver products, or provide services you requested.

  • Legal Obligation: To comply with UK tax, accounting, or legal reporting requirements (e.g., keeping financial records for 6 years).

  • Legitimate Interests: To run our business, improve our website, prevent fraud, and ensure network security.

  • Consent: When you explicitly agree to receive marketing communications or non-essential cookies.

4. Data Sharing and International Transfers

We may share your personal data with trusted third-party service providers (e.g., website hosting providers, payment processors, and delivery couriers) strictly necessary to operate our business.

If we transfer your personal data outside the UK (for instance, to the European Economic Area or the US), we ensure appropriate safeguards are in place to protect your data in compliance with UK data protection laws.

5. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements.

6. Your Rights Under UK GDPR

Under UK data protection law, you have several rights regarding your personal data, including:

  • Right of access: You can request copies of your personal data.

  • Right to rectification: You can ask us to correct inaccurate or incomplete data.

  • Right to erasure: You can request the deletion of your data under certain conditions.

  • Right to restrict processing: You can ask us to suspend the processing of your data.

  • Right to object: You can object to our processing of your data based on legitimate interests.

  • Right to data portability: You can request the transfer of your data to another organization.

To exercise any of these rights, please contact us at board@esholdgroup.com

7. Complaints to the ICO

If you have any concerns about our use of your personal data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

Part 2: Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, enhance user experience, and provide reporting information to website owners.

2. Types of Cookies We Use

We use the following categories of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

  • Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits and traffic sources so we can measure and improve the performance of our site.

  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization (such as remembering your preferences or region).

  • Targeting / Marketing Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and device.

3. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These third parties (such as Google Analytics or social media plugins) may collect information about your online activities over time and across different websites.

4. How to Manage and Control Cookies

Under PECR, non-essential cookies require your prior consent. When you first visit our website, our cookie banner allows you to accept, reject, or customize your cookie preferences.

You can also control and manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored on your device and delete them individually.

  • Block third-party cookies.

  • Block cookies from particular websites.

  • Block all cookies from being set.

  • Delete all cookies when you close your browser.

Please note that blocking or deleting cookies may impact your user experience, and certain features of our website may no longer function properly.

3. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Please check this page regularly to stay informed.

4. Contact Us

If you have any questions about this policy or our privacy practices, please contact us at: